F.A.Q.

FAQ About e.K. Return Policy
Arrival Time Volume Purchase Discounts
Shipping Rates Sales Tax
Availability Contact
Payment Methods Finding the Correct Size
Restocking Fee (large orders only) Garment Care
ABOUT e.K. clothing is a Los Angeles based store devoted exclusively to offering reasonably priced social dancewear (and dance shoes!). We've in business for over 10 years and our styles are popular with Salsa, Tango and Ballroom dancers looking for social dance outfits, Latin dance practice wear, clubwear, party attire and cocktail dresses.
For more information about us, visit our blog!

ARRIVAL TIME

Within the U.S. :
All orders are shipped by e.K. Clothing within 1-3 business days after they are placed and are sent from California. Currently, 3-7 days delivery is the only shipping method offered for domestic U.S. orders. When orders are sent out, a shipping notification email is sent.

Please note: Some packages may require a signature upon delivery. If there is no one present to sign, delivery may be delayed.

Standard 3-7 day delivery: Order will arrive within 2-7 days from day order is placed. Average delivery time for standard shipping is 2-5 days from the day the order is placed, although with standard shipping there is no guaranteed delivery date.


Within Canada:
All orders are shipped out within 1-3 business days after being placed.

Please note: Some packages may require a signature upon delivery. If there is no one present to sign, delivery may be delayed.

Standard 1-2 week delivery: Order will arrive within 1-2 weeks from day order is placed.

Expedited delivery: Order will arrive within 1 week from day order is placed.

 

Outside the U.S. :
All orders are shipped out within 1-3 business days after being placed.

Please note: Some packages may require a signature upon delivery. If there is no one present to sign, delivery may be delayed.

Standard 1-2 week delivery: Order will arrive within 1-2 weeks from day order is placed.

Expedited delivery: Order will arrive within 1 week from day order is placed.


Sometimes items are not delivered to the destination address and are left at the Main Postal Depot to be picked up by customers, either for insurance/verification of delivery, security regulations or to pay taxes and duties.
If more than 2 weeks has passed since placing an order that has yet to arrive, please check with your local Main Post office as it is possible your package is waiting to be picked up.


UK CUSTOMERS: Parcel Force charges a 13.50 service charge for customers to retrieve their package IN ADDITION to any customs fees. All postage fees are paid by e.K. Clothing and unfortunately we do not have control over foreign customs fees or 3rd party company fees for package handling overseas.

*Please note that arrival depends on local delivery service as well.*

**Packages may be subject to local taxies/duties fees and are paid by the customer.**

 
SHIPPING RATES

U.S.

U.S. Standard (3-7 days)
Merchandise Total Shipping Total
0-$24.99 $4.95
$25.00- $49.99 $5.95
$50.00- $74.99 $7.95
$75.00- $99.99 $9.95
$100.00- $124.99 $11.95
$125.00- $149.99 $13.95
$150.00- $174.99 $15.95
$175.00- $199.99 $17.95
$200.00 + $19.95

   

Canada

Merchandise Total Shipping Total

Standard

(1-2 weeks)

 Expedited

(1 week)

0-$24.99 $13.95 $28.00
$25.00- $49.99 $15.95 $29.00
$50.00- $74.99 $17.95 $30.00
$75.00- $99.99 $19.95 $31.00
$100.00- $124.99 $21.95 $32.00
$125.00- $149.99 $23.95 $33.00
$150.00- $174.99 $25.95 $34.00
$175.00- $199.99 $27.95 $35.00
$200.00 + $29.95 $36.00

   

Outside the U.S. and Canada

Merchandise Total International
(1-2 Weeks)
International
(1 Week)
0-$24.99 $16.95 $25.00
$25.00- $49.99 $18.95 $27.00
$50.00- $74.99 $20.95 $29.00
$75.00- $99.99 $22.95 $31.00
$100.00- $124.99 $24.95 $33.00
$125.00 - $149.99 $26.95 $35.00
$150.00 - $174.99 $28.95 $37.00
$175.00 - $199.99 $30.95 $39.00
$200.00 + $32.95 $41.00

 

VOLUME PURCHASE DISCOUNTS
e.K. Clothing currently offers groups of 6 or more additional discounts depending on exact quantity and stock availability. It is possible to request custom colors or sizes for minimum purchases of 20 pieces per style.

We currently have wholesale pricing available for resellers with a valid reseller's permit or business license. If interested, please contact us to set up a wholesale account. There is no obligation to make a purchase, but it is required to show proof of ownership of a permanent, physical retail location where dancewear or dance related products are sold to become a wholesale buyer from e.K. Clothing (in addition to a reseller's permit/business license).

** Discounts are given off regular priced items. Only one discount may be applied per order.

PAYMENT METHODS
Accepted forms of payment include the following: Visa, Mastercard, American Express, Discover, cashier's checks and PayPal (delivery address must be confirmed). Purchase orders are accepted from public schools.

RESTOCKING FEE
A restocking fee of 10% will be applied to returns of $300.00 or more in merchandise. Please keep in mind it takes time to process large orders - the order shipment and return processing time, packaging, subsidized shipping charges, and payment processing fees are all costs we are unable to recover.

e.K. Clothing also reserves the right to charge restocking fees up to 50% of merchandise value on items that are returned to us damaged - we carefully inspect merchandise before it is sent out to our customers and can not refund damaged, washed, or worn items.

SALES TAX
Purchases made in California are charged 9% sales tax.

CUSTOM ORDERS
Custom orders/Made to Order purchases are non-refundable. All Womens' shoe sizes 10 1/2 -12, Platform Dance Shoes, Ladies' Latin Dance Boots and Mens' shoe sizes 13 1/2 - 14 are special order and are not returnable.

RETURN POLICY
Merchandise can be returned WITHIN 14 days of receipt and may be refunded or exchanged. Buyer is responsible for return shipping fee (sending the item(s) back to us). Items to be exchanged for the first time are shipped free of charge (we pay to send the exchange item(s) back to you) within the U.S. Items that are reshipped/exchanged to Canada incur a $5.00 reshipping fee. MERCHANDISE MUST NOT BE VISIBLY WORN, WASHED OR DAMAGED. WE DO NOT GIVE REFUNDS FOR USED/DAMAGED MERCHANDISE. We also do not refund or exchange custom made items (unless otherwise noted in the item description) or dance panties. International exchanges (outside the U.S.) are subject to a $15.00 reshipping fee. Refunds will be processed when returned items are received and will be given minus the original shipping fee.
No more than 2 exchange shipments are allowed per order.


Shoes IT IS IMPORTANT TO READ THIS CAREFULLY AS THERE ARE NO EXCEPTIONS. PLEASE TRY YOUR NEW SHOES ON OVER A CLEAN, SOFT SURFACE. SOILED SHOES AND SHOES WITH SOILED SOLES CANNOT BE RETURNED FOR REFUND, CREDIT OR EXCHANGE. Shoes can be returned new and unworn WITHIN 14 days of receipt for a refund or exchange. Once a pair of shoes is exchanged the sale is considered final and can not be returned or exchanged again.
Returns and exchanges should be sent to:

e.K. Clothing
4712 Admiralty Way #151
Marina del Rey, CA 90292

**e.K. Clothing is not responsible for missing return/exchange shipments. Please insure your return/exchange packages.

ALSO: It usually takes about 1-2 weeks for returns/exchanges to be processed (returns/exchanges for international customers take longer due to shipping transit times). These 2 weeks include the mail transit time from the customer to us and then from us back to the customer. We process our returns/exchanges 1-2 times a week in batches. Most exchanges are processed the same or next business day they are received. As far as time in transit - it takes packages a couple of days to reach their destination which is part of the return process. If there is a super rush to receive an item by a certain date, it is recommended to place a new, separate order. A credit will be given for the return merchandise on the original purchase when it is received.

AVAILABILITY
For clothing & accessory items: If you are able to add an item to the online shopping cart, it is physically in stock at our store and will be shipped right away. On occasion, items may take up to 3 business days to ship.
We restock our inventory frequently to avoid having to back order merchandise. If you are interested in a particular item but do not see your size available, email us and we can you give an idea of when it may be in stock or try checking the site again later.

For Shoes: Most regular (not special order or custom) shoes are in stock. Most shoes are not shipped from our retail location. Sometimes shoes on our website on back order - which means they would ship out 3-5 weeks from the order date. If this is the case with your order, an email regarding this delay will be sent to you right away.

GARMENT CARE
All of our clothing items are made from blends of Polyester and Spandex. Polyester has great durability (garments last longer and withstand washing better over time) and the Spandex is what gives the fabric its stretch.

We recommend washing garments in cold water at a low stress wash cycle. This will help to preserve the color and stretch of your garments. When drying, it is also recommended to use the lowest heat setting as well. Many of the garments can be laid flat to dry (not recommended in humid locations). Avoiding the dryer will lengthen the "lifetime" of your clothing.

For garments that have beads, sequins, rhinestones or any other heat fused decorations, it is necessary to take the time to hand wash these items. Putting them in the washer (and even worse the dryer) will cause the displacement and/or damage of the applied embellishments.

FINDING THE CORRECT
SIZE
To find your measurements and correct size for our clothing, please see the instructions outlined here.